Managing Your Booking
Track, update, cancel, and review your bookings.
5 articlesCommunity & Messaging Standards
ARRIVE keeps conversations on-platform and professional so you stay covered by our payment protection and support. Here's what our content filter does and wh…
How to Cancel a Booking and Request a Refund
If your plans change, you can cancel a confirmed booking from your dashboard. How much is refunded depends on how far ahead of the event you cancel.
How to Track Your Booking Status
After you book a performer, you can follow your booking from confirmation through to the event in your dashboard. This guide explains where to find it and wh…
What Happens If the Performer Cancels?
Cancellations by performers are rare, but if one happens, you are protected. This guide explains what to expect.
Why You Should Communicate Through ARRIVE
Keeping your conversation with a performer on ARRIVE protects you and keeps everything in one place. This guide explains why.
Still need help?
Can't find what you're looking for? Our support team is here to help.