If your plans change, you can cancel a confirmed booking from your dashboard. How much is refunded depends on how far ahead of the event you cancel.
How to cancel
- Go to Bookings and open the booking you want to cancel.
- Select Cancel booking. You will see the refund amount based on how far away the event is.
- Confirm to cancel. Your refund is processed back to your original payment method.
How much you get back
Refunds follow ARRIVE's cancellation policy — the earlier you cancel, the more is refunded:
- 7+ days before — 100%
- 2 to 6 days before — 75%
- 24 to 48 hours before — 50%
- Under 24 hours before — 25%
The booking screen shows the exact refund for your cancellation before you confirm. See The cancellation policy for the full terms.
Questions about a specific booking? Contact ARRIVE Support.
For the full terms, see the Cancellation Policy.