If you need to cancel a confirmed booking, ARRIVE's cancellation policy determines how much is refunded — the earlier you cancel, the more you get back. This is the policy for clients.
Refund tiers
Your refund depends on how far ahead of the event you cancel:
- 7+ days before — 100% refund
- 2 to 6 days before — 75% refund
- 24 to 48 hours before — 50% refund
- Under 24 hours before — 25% refund
- You don't show up — no refund
The tiers that apply are locked in when you book, so you always know where you stand.
How refunds are issued
Your payment is held securely by ARRIVE, so when you cancel within a refundable window your refund is returned to your original payment method. To cancel, see How to cancel a booking and request a refund.
If the performer cancels or doesn't show up
If a performer cancels, or doesn't show up for a confirmed booking, you're refunded in full, including the ARRIVE service fee. If the performer doesn't show, tell ARRIVE Support within 72 hours after the event, while we're still holding your payment. See What happens if the performer cancels?
For the full terms, see the Cancellation Policy. Questions? Contact ARRIVE Support.