If you need to cancel a confirmed booking, ARRIVE's cancellation policy determines how much is refunded — the earlier you cancel, the more you get back. This is the policy for clients.
Refund tiers
Your refund depends on how far ahead of the event you cancel:
- 7+ days before — 100% refund
- 2 to 6 days before — 75% refund
- 24 to 48 hours before — 50% refund
- Under 24 hours before — 25% refund
- No-show — no refund
The tiers that apply are locked in when you book, so you always know where you stand.
How refunds are issued
Your payment is held securely by ARRIVE, so when you cancel within a refundable window your refund is returned to your original payment method. To cancel, see How to cancel a booking and request a refund.
If the performer cancels
If a performer cancels, you are refunded — see What happens if the performer cancels?
For the full terms, see the Cancellation Policy. Questions? Contact ARRIVE Support.