Your performer roster is your organization's own view of the ARRIVE marketplace — who you trust, who you have worked with, and what you have learned about working with them.
Find it under Relationships → Performers. You need the Marketplace permission to open it.
The roster is a union, not a list you curate alone
Two things put a performer on your roster:
- You saved them, which stores a relationship for your organization.
- You booked them through ARRIVE.
So a performer you have booked appears on your roster even if you never saved them. They show under Booked Before with a plain Booked badge and no relationship set. Save them if you want to give them a stance, notes or tags.
One exception: if a performer's public marketplace profile is no longer available, their row is left out rather than shown broken — including from the Booked Before tab.
The four relationship states
A saved performer carries exactly one of:
- Favorite — your trusted shortlist.
- Preferred — your go-to tier.
- Declined — someone you have ruled out. The record stays.
- Archived — out of your active lists, history kept.
Booked is not one of them. It is derived from your booking history and is never stored, which is why you cannot set it and why it can appear alongside no relationship at all.
Changing an existing relationship needs the Marketplace · Edit permission. Setting a stance on someone who is not saved yet is a new record, so it needs Marketplace · Create.
Saving a performer
Save Performer searches approved marketplace performers by name and adds the one you pick as a Favorite. It needs Marketplace · Create. If they are already on your roster you will be told so rather than getting a duplicate.
Inviting a performer
Invite Performer emails someone a secure link to connect with your organization. It needs Marketplace · Create. You supply an email address, and optionally a name, whether they should join as Favorite or Preferred, and a short note that is included in the email.
Four things are worth knowing before you send one:
- The invite expires 30 days after it is sent.
- It can only be accepted from the email address you entered. A forwarded link redeemed by a different account is refused — and refusing does not burn the invite, so the person you meant to reach can still accept it.
- The person accepting must already have (or first create) their own performer profile. Accepting connects them to your organization; it does not create a listing on their behalf, and their profile and services still go through ARRIVE's normal review. Until ARRIVE has approved their profile and at least one of their services, they show on your roster as Waiting for ARRIVE approval and can't be booked yet.
- You can resend an invite. A pending or expired invite has a Resend button. It emails a fresh link and starts a new 30 days; the old link stops working. A resend counts toward the same limit of 100 invites a day as a new invite. A pending invite can also be revoked.
Invites appear in an Invitations panel above the tabs, one row per person — their most recent invite. Pending ones come first with their expiry date, then the five most recent resolved ones (accepted, declined, revoked or expired). If you paste a name with an address — for example Jane Doe jane@example.com — the invite greets them by first name.
Lists
A list is a tag on the relationship — not a separate object. Create List takes a name (2–60 characters) and a set of performers, and writes that name onto each one's relationship record. Anyone you pick who has no relationship yet gets one created as a Favorite carrying the tag.
The Lists row of filter chips appears once at least one list exists, and it is simply the distinct set of tags across your roster. Choosing a list filters across all tabs, not just the one you are on.
Two consequences of lists being tags:
- A list cannot be renamed or deleted. There is no list-level control at all.
- Membership is changed one performer at a time, in the Tags field on their Relationship tab. Remove the tag from the last performer carrying it and the list simply stops appearing.
What each tab on a performer shows
Open a performer to get their workspace:
- Overview — their marketplace facts (category, location, rating, Featured, Verified) and a link out to their full public profile.
- Relationship — your headline numbers with them, plus your private notes and tags. Editing needs Marketplace · Edit.
- Bookings — the bookings your organization has made with them, with amounts.
- Programs — the programs your organization has booked them into.
- Availability — vacation status and typical response time, taken from their public marketplace profile.
- Reviews — their public marketplace reviews.
- History — your organization's record with them: when you saved them, first and last booking, total bookings and total spend. This is org-local and does not include their bookings with anyone else.
- Documents and Messages — available once they are saved. Both anchor on your saved relationship, so an unsaved performer shows a "save them first" state instead.
- Timeline — activity your organization has recorded against them.
Messages only appears if you also hold the Messages permission. See Internal messages.
Your notes and tags are yours
Notes and tags on a performer are private to your organization. They are not shown to the performer, not shown to other organizations, and are never given to ARRIVE AI.
The AI Assistant on a performer
The AI Assistant tab answers questions about your organization's history with that performer — how many times you have booked them, what you have committed, which relationship you have saved. It is scoped to that and nothing else: it will not describe the performer's marketplace-wide record, rate them, or compare them to anyone.
It also requires a real connection. If you have neither saved the performer nor booked them, the assistant declines rather than answering about a profile your organization has no relationship with.
Removing someone
There is no delete. Archive is how a performer leaves your active roster: they drop out of the other tabs, keep their history, and can be brought back at any time. Declined works the same way and reads as a decision rather than a tidy-up.
What the roster does not do yet
To save you looking: five tabs are marked Soon and do nothing — Recently Contacted, Nearby, Recommended, Needs Follow-Up and New to Marketplace. Two KPI cards are also Soon: Available This Week (there is no org-wide availability aggregate to count) and Marketplace Matches (there is no auto-match engine on the platform, so nothing would be counted).
There is no search box on the roster list — filter by tab, or by a list. Book, on a performer's row or on their page, opens New Booking showing only that performer's services, under the line "Showing [name]'s services." Choose Show all performers to see everyone. A search also shows everyone.