On ARRIVE you are charged when you confirm a booking — not when you request a quote or send a booking request. This guide explains the timing.
You're charged at confirmation
Requesting a quote and receiving offers from performers are free. You are only charged once you accept a performer's quote and confirm the booking by paying the agreed amount.
What happens to your payment
Your payment is collected up front and held securely by ARRIVE — it is released to the performer after your event, not before. This protects you if something goes wrong. See How ARRIVE keeps payments secure.
If you cancel
Your refund follows ARRIVE's cancellation policy — the earlier you cancel, the more is refunded. See The cancellation policy.
Questions? Contact ARRIVE Support.