This guide covers signing in to ARRIVE and what to do if you cannot access your account.
Signing in
- Go to the sign-in page.
- Sign in with Continue with Google, or enter the email and password you used to sign up.
- Tick Stay signed in if you are on a private device and want to stay logged in.
- Complete the security check and select Sign in.
Forgot your password
- On the sign-in page, select Forgot password?
- Enter your email address and choose Send reset link.
- Open the reset email and follow the link. If it is not in your inbox, check your spam folder.
- Set a new password — at least 8 characters with at least one number — and select Set new password. You can then sign in with your new password.
Reset links expire after a while for security. If yours has expired, request a new one from the same page.
Signed up with Google?
If you created your account with Continue with Google, use that button to sign in — you will not have a separate ARRIVE password to reset. Manage your password through your Google account instead.
Still locked out
If you have confirmed your email and still cannot get in, contact ARRIVE Support and we will help you recover your account.