You can delete your ARRIVE account from Settings → Account, in the “Delete account” block at the bottom of the page. Here is exactly what happens.
Before you can delete
- Upcoming bookings block deletion. Confirmed bookings that haven't happened yet must be completed or cancelled first — hosts are counting on them.
- Your subscription is cancelled automatically (Pro/Featured) when the deletion request is accepted, so you won't be billed again.
The 30-day grace period
Deletion isn't instant. After you type the confirmation phrase and submit, your account is scheduled for deletion 30 days later. During that window you can change your mind and cancel the request from the same Settings page — everything stays intact until the scheduled date.
What is removed
When the grace period ends, your personal information is permanently removed or anonymized: your name, bio, photos, social accounts, contact details, and public profile. Your profile URL stops working.
What is kept
Records we are legally required to retain — completed booking and payment records, invoices, and tax-relevant data — are kept in anonymized form, no longer linked to an identifiable person.
Questions before you go? We'd genuinely like to help first: support@arrivebooking.com.